SOM

Privacy Policy

This Privacy Policy explains how Sapele Online Market (SOM) collects, uses, shares, and protects your personal information.

Last updated: 3/18/2026

1. Who We Are

Sapele Online Market (SOM) is a multi-vendor e-commerce marketplace that connects buyers, vendors, and advertisers. This policy applies to our website, services, and any related features that link to this Privacy Policy.

If you have questions about this policy, contact us at sapeleonlinemarket@gmail.com.

2. Information We Collect

A. Information you provide

  • Account details: name, email, phone number, password (stored in a hashed form).
  • Order details: delivery address, items purchased, order notes, and payment confirmation details.
  • Vendor data: business name, store details, KYC documents, bank details (for payouts), and support messages.
  • Support requests and dispute/refund communications.

B. Information collected automatically

  • Device and browser information.
  • Log data such as IP address, timestamps, pages visited.
  • Cookies and similar technologies to keep you logged in and improve performance.

C. Information from third parties

  • Payment processors (payment status, transaction reference, fraud checks).
  • Delivery partners (shipment tracking events and delivery status).

3. How We Use Your Information

  • To create and manage your account.
  • To process orders, payments, refunds, disputes, and deliveries.
  • To verify vendors (KYC), prevent fraud, and protect platform integrity.
  • To provide customer support and communicate important updates.
  • To improve our services, analytics, and user experience.
  • To comply with legal obligations and enforce our policies.

4. How We Share Information

We do not sell your personal information. We may share information only when necessary to provide our services or comply with legal obligations.

  • Vendors: Buyers’ order and delivery details are shared with the vendor fulfilling the order.
  • Payment providers: For processing and confirming payments.
  • Shipping partners: For delivering orders and tracking shipments.
  • Legal/Compliance: When required by law, court order, or to protect rights and safety.

5. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, maintain sessions, protect accounts, and analyze site performance.

  • Essential cookies: login, security, checkout session.
  • Functional cookies: saving preferences and settings.
  • Analytics cookies: understanding traffic and improving performance.

You can control cookies in your browser settings. Disabling cookies may affect some features (like login and checkout).

6. Data Security

We use appropriate administrative, technical, and organizational measures to protect your data. However, no online system can be guaranteed 100% secure. Please keep your password confidential and contact us if you suspect unauthorized access.

7. Data Retention

We keep personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain platform security.

8. Your Rights & Choices

  • Access or update your account information.
  • Request deletion of your account (subject to legal/transaction record requirements).
  • Opt out of non-essential marketing messages (if applicable).
  • Control cookies via browser settings.

To make a request, email sapeleonlinemarket@gmail.com.

9. Children’s Privacy

SOM is not intended for children under 13 (or the minimum age required in your location). We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and update the “Last updated” date.

Contact Us

For questions, privacy requests, or complaints, contact:

Email: sapeleonlinemarket@gmail.com